Only 22 months left before the US analogue ISDN/PSTN network goes dark—act fast or lose the line!
Next-gen VoIP for Customer Support
Call Queuing and Routing
CRM Integration
Call Recording and Monitoring
Multi-Channel Support
Scalability
Tailored VoIP Features for Support Centers
AI-Powered Voice Assistant
Automates Tier 1 support (e.g., order status, password resets) to reduce agent volume by up to 30%.
Predictive Routing
Uses caller history and CRM data to route high-value customers to senior agents.
Live Call Coaching
eal-time suggestions for agents (e.g., escalation prompts, empathy cues) based on conversation flow.
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Flag negative interactions or compliance risks post-call for QA review.
AI-Powered Analytics Dashboards
Surface trends in call reasons, durations, and resolution rates to inform workforce planning.
Agent Reporting and Analytics
Identify trends in call patterns to allocate resources effectively and improve overall performance.
AI solutions for Support Centers
AuraVoice gives you the tools to operate at your best—whether you’re responding to clients, managing cases, or coordinating internally. With 99.999% uptime, your firm never misses a beat.
Automatic Call Distribution (ACD)
Route calls intelligently to reduce hold times and agent burnout.
Call Queues & Hold Management
Customizable flows to support volume spikes and smooth transfers.
Call Recording & Transcription
Monitor quality, train agents, and stay audit-ready with recorded conversations.
Mobile App
Let agents work remotely without losing access to tools or data.
AI-Powered Voice Assistants
Automate FAQs and front-line support to free up live reps.
️ End-to-End Encryption
Ensure client and company data stays protected at every point.